Portal to transform housing loan service

October 7, 2011

A CLICK OF THE MOUSE: Karim (centre) launches the housing loan portal while Shuib (right) and state Federal Finance officer Datu Jabidah Monseri look on.

KUCHING: The newly launched Integrated Housing Loan System (SPPB) Portal by the state’s Treasury Malaysia agency is a transformation in service to the clients of its Housing Loan Section (BPP).

The implementation of the portal is an enormous improvement to the delivery system for all the civil servants who wish to apply for the Treasury housing loan.

“Through this portal, Treasury housing loan applicants could utilise the full functionality of the system online, where they can make an application, check their application status, request for refund and advanced payment, and others.

“SPPB is also user-friendly with auto-complete function that will help users to key-in data quickly and accurately,” said Housing and Social Development Assistant Minister Abdul Karim Rahman Hamzah when officiating at its launch yesterday.

He said BPP, through the implementation of the portal, showed that they are practising the four values of civil service.

“The government greatly emphasises on national transformation programmes that give the best service to the people. BPP has proven that by inculcating creativity and innovation, the need for fast action and decision, value for money and integrity could be met.

“This effort will give a strong impact to the Treasury Malaysia as it will improve the administration of government’s funds,” he pointed out.

Meanwhile, BPP secretary Datuk Shuib Md Yusop said SPPB was developed with the objective to create an efficient and comprehensive management system for housing loans.

“BPP receives almost 3,000 applications every month. Before the system was created, our staff had to manually key in the information from the forms before producing reports that are sent for approval. It was a lengthy and mistake-prone process.

“With SPPB portal, information can now be captured in real-time, anywhere and at any time,” he said.

In the portal, applicants are free to select their own insurance or takaful provider. In order to encourage usage of the portal, insurance and takaful companies are told to give special offer or rebate to encourage their clients to apply online. There is also Internet banking facility through maybank2u and CIMBClicks to allow for online payment.

“Beginning January next year, we hope to see all housing loan applications to be done online via this portal,” said Shuib.

Visit the portal at http://bpp.treasury.gov.my for more information.